If you need to return a product Bought from Us At Twsplastics you have 28 working days. Your returned goods must be in a resalable Condition and any goods or accessories or items that accompany by the original sales of the goods must come back to us as well . For special non-stock items that have been ordered especially for you, it may not be possible to return these items OR we may need to implement a re-stocking charge. This does not affect your statutory rights
We could arrange to have the goods collected, but this possible service is will be chargeable at cost and will be deducted from any credit/refunds given. All couriers charge quite highly for a residential or onsite collections and we strongly recommend that customers returns are made on their own arrangements to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
us on 01296 331128 to organise collection.
This returns policy does not affect your legal rights.